Cancellation policy

KRNCUTS.COM CANCELLATION POLICY

Last Updated: March 15, 2025

1. INTRODUCTION

This Cancellation Policy describes the procedures and terms applicable to order cancellations on krncuts.com. We understand that circumstances may arise requiring you to cancel an order, and we have established this policy to provide clear guidance on the cancellation process.

By placing an order on krncuts.com, you agree to the terms outlined in this Cancellation Policy. Please read this document carefully to understand your rights and responsibilities when canceling an order.

2. ORDER CANCELLATION TIMEFRAMES

2.1 Pre-Shipment Cancellations

Orders may be canceled without penalty before they enter the shipping process
The window for easy cancellation is typically within 1 hour of placing your order
Orders are processed quickly, so prompt action is required if you wish to cancel

2.2 Processing Stage Cancellations

Orders that have entered our processing stage but have not yet shipped may still be eligible for cancellation
Cancellation requests during this stage will be reviewed on a case-by-case basis
We will make every reasonable effort to accommodate your cancellation request

2.3 Post-Shipment Cancellations

Once an order has shipped, it cannot be canceled
If you no longer want items from a shipped order, you must follow our Return Policy procedures
Tracking information will be provided via email when your order ships

3. HOW TO CANCEL AN ORDER

3.1 Cancellation Process

To cancel an order:

Contact our customer service team immediately at support@krncuts.com
Include your order number and a clear statement of your desire to cancel
Include "ORDER CANCELLATION" in the subject line of your email for fastest processing

3.2 Required Information

Please provide the following information when requesting a cancellation:

Your full name
Order number
Date of purchase
Items you wish to cancel (for partial cancellations)
Reason for cancellation (optional but helpful)

3.3 Confirmation of Cancellation

We will acknowledge receipt of your cancellation request within 24 hours
You will receive a confirmation email once your cancellation has been processed
If your order cannot be canceled, we will explain why and provide information on return options

4. REFUNDS FOR CANCELED ORDERS

4.1 Payment Refunds

For successfully canceled orders:

We will issue a full refund to your original payment method
Refunds typically process within 3-5 business days
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

4.2 Gift Card and Store Credit Refunds

Orders paid with gift cards or store credit will be refunded to the original gift card or as store credit
Combined payment methods will be refunded to their respective sources

4.3 Promotional Discounts and Coupons

For orders using promotional discounts or coupons, the refund will reflect the actual amount paid
Some promotional codes are one-time use and may not be restored to your account for future use

5. PARTIAL ORDER CANCELLATIONS

5.1 Canceling Specific Items

You may request to cancel specific items from your order rather than the entire order
Partial cancellations are subject to the same timeframe restrictions as full cancellations
Be sure to clearly identify which items you wish to cancel from your order

5.2 Partial Cancellation Impact on Promotions

Please note that canceling items may affect order-minimum promotions, free shipping thresholds, or volume discounts
Additional charges may apply if partial cancellation brings the order below special promotion thresholds

6. SUBSCRIPTION CANCELLATIONS

6.1 Recurring Order Cancellations

If you have subscribed to recurring orders or deliveries:

Log in to your account and navigate to the subscription management section
Select the subscription you wish to cancel and follow the cancellation prompts
Alternatively, email support@krncuts.com with your subscription details and cancellation request

6.2 Subscription Cancellation Timing

Subscription cancellations must be received at least 48 hours before the next scheduled processing date
Cancellations received after this window may not take effect until the following billing cycle

7. SPECIAL ORDER CANCELLATIONS

7.1 Custom and Personalized Orders

Custom or personalized orders may have limited or no cancellation options once production has begun
These limitations will be clearly communicated during the purchasing process

7.2 Pre-Order and Backorder Cancellations

Pre-orders and backordered items may be canceled at any time before they ship
No charges are finalized for pre-orders until they ship, unless otherwise specified

8. CANCELLATION RESTRICTIONS

krncuts.com reserves the right to refuse cancellation requests in the following circumstances:

The order has already been shipped
The items are custom-made or personalized
The items were marked as non-cancellable at the time of purchase
The cancellation request violates our Terms and Conditions

9. CUSTOMER SERVICE ASSISTANCE

Our customer service team is available to assist with cancellation requests and provide information about order status:

Email: support@krncuts.com Phone: [Phone Number] Hours: [Business Hours]

10. CHANGES TO THIS POLICY

We reserve the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of krncuts.com following any changes indicates your acceptance of the revised policy.

11. RELATIONSHIP TO OTHER POLICIES

This Cancellation Policy works in conjunction with our Terms and Conditions, Return Policy, and Privacy Policy. Please refer to these documents for additional information about your rights and responsibilities when shopping on krncuts.com.