KRNCUTS.COM RETURN POLICY
Last Updated: March 15, 2025
1. INTRODUCTION
At krncuts.com, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or needs. This Return Policy outlines our procedures for product returns, exchanges, and refunds.
By making a purchase on our website, you agree to the terms of this Return Policy. Please read it carefully to understand your rights and responsibilities when returning items purchased from krncuts.com.
2. RETURN ELIGIBILITY
2.1 Return Window
You may return most items purchased from krncuts.com within 30 days of delivery. Items must be returned in their original condition to qualify for a refund or exchange.
2.2 Return Requirements
To be eligible for a return, your item must be:
- Unworn, unwashed, and unaltered
- In the original packaging with all tags attached
- Free from damage caused after delivery
- Accompanied by the original receipt or proof of purchase
2.3 Non-Returnable Items
The following items cannot be returned:
- Items specifically marked as "Final Sale" or "Non-Returnable"
- Personalized or custom-made products
- Intimate apparel, swimwear, and certain accessories for hygiene reasons
- Opened software, digital downloads, or electronic media
- Gift cards
- Perishable goods
- Items that have been used or show signs of wear
3. RETURN PROCESS
3.1 Initiating a Return
To start the return process:
- Contact our customer service team at support@krncuts.com within the 30-day return period
- Include your order number, the items you wish to return, and the reason for the return
- Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions
3.2 Return Shipping
- You are responsible for the cost of return shipping unless the return is due to our error (wrong item shipped, defective product, etc.)
- We recommend using a trackable shipping service and purchasing shipping insurance
- Clearly mark the Return Authorization Number on the outside of your package
- Keep your shipping receipt and tracking information until your return is processed
3.3 Return Address
Please send all returns to:
krncuts.com Returns Department [Return Address] [City, State, ZIP Code]
4. EXCHANGES
4.1 Exchange Process
If you wish to exchange an item for a different size, color, or product:
- Follow the standard return process
- Clearly indicate in your return request that you want an exchange
- Specify the item(s) you would like to receive instead
4.2 Exchange Availability
Exchanges are subject to product availability. If your requested exchange item is out of stock, we will issue a store credit or refund according to your preference.
4.3 Exchange Shipping
- For size or color exchanges of the same product, we will cover the shipping cost of sending the new item to you
- For exchanges of different products, standard shipping charges will apply to the new order
5. REFUNDS
5.1 Refund Processing
After receiving and inspecting your return, we will notify you about the status of your refund:
- Approved returns will be refunded to the original payment method
- Refunds typically process within 5-7 business days
- Your bank or credit card company may require additional time to post the refund to your account
5.2 Refund Amount
Your refund will include:
- The full purchase price of the returned item(s)
- Original shipping costs will only be refunded if the return is due to our error
Your refund will not include:
- Return shipping costs
- Gift wrapping or other special service fees
- Original shipping costs (unless the return is due to our error)
5.3 Store Credit
If you do not have the original receipt or return an item past the 30-day window but within 45 days, we may offer store credit at our discretion.
6. DAMAGED OR DEFECTIVE ITEMS
6.1 Reporting Process
If you receive a damaged or defective item:
- Contact us at support@krncuts.com within 48 hours of receiving your order
- Include your order number and photos showing the damage or defect
- Our customer service team will guide you through the return or replacement process
6.2 Our Responsibility
For damaged or defective items:
- We will cover the cost of return shipping
- We will either replace the item or provide a full refund including original shipping charges
- You may choose between a replacement or refund
7. ITEMS ON SALE OR PROMOTION
7.1 Sale Items
Items purchased on sale or during promotional events are subject to the same return policy as regularly priced items, unless specifically marked as "Final Sale."
7.2 Promotional Gifts
If your order included a free gift with purchase:
- The free gift must be returned along with the qualifying item(s)
- If the free gift is not returned, its value may be deducted from your refund
8. INTERNATIONAL RETURNS
8.1 International Return Process
International customers should follow the standard return process, but please note:
- You are responsible for all duties, taxes, and customs fees associated with returning items
- International returns may take longer to process
- Return shipping costs are the customer's responsibility unless the return is due to our error
9. HOLIDAY RETURNS
To accommodate gift purchases during the holiday season, items purchased between November 1 and December 24 may be returned until January 31 of the following year.
10. RETURN SHIPPING RECOMMENDATIONS
For your protection, we recommend:
- Using a trackable shipping service
- Purchasing shipping insurance for valuable items
- Keeping all shipping receipts and tracking information
- Packaging items securely to prevent damage during transit
11. CHANGES TO THIS POLICY
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the revised policy.
12. CONTACT INFORMATION
If you have any questions or concerns about our Return Policy, please contact us:
Email: support@krncuts.com Phone: [Phone Number] Hours: [Business Hours]
krncuts.com Customer Service [Address] [City, State, ZIP Code]
