Refund policy

KRNCUTS.COM REFUND POLICY

Last Updated: March 15, 2025

1. INTRODUCTION

At Krncuts.com ("we," "our," or "us"), customer satisfaction is our top priority. This Refund Policy outlines our procedures and guidelines regarding returns, refunds, and exchanges for purchases made through our website.

By making a purchase on krncuts.com, you agree to the terms outlined in this policy. Please read this document carefully to understand your rights and obligations when requesting a refund or return.

2. RETURN ELIGIBILITY

2.1 Return Period

You may request a return within 30 days from the date of delivery. Any return request after this period will not be accepted unless required by applicable law.

2.2 Product Condition

To be eligible for a return, your item must be:

  • In the same condition as you received it
  • Unused and unworn
  • In the original packaging with all tags attached
  • Free from signs of wear, damage, or alteration

2.3 Items Not Eligible for Returns

The following items cannot be returned:

  • Items that have been used, worn, washed, or altered
  • Products with removed tags or packaging
  • Personalized or custom-made items
  • Downloadable software or digital products
  • Gift cards
  • Personal care items and certain accessories for hygiene reasons
  • Items marked as "Final Sale" or "Non-Returnable"

3. RETURN PROCESS

3.1 Initiating a Return

To initiate a return:

  1. Contact our customer service team at support@krncuts.com within the specified return period
  2. Include your order number and reason for return
  3. Our team will provide you with return instructions and a Return Authorization Number (RAN)

3.2 Return Shipping

For standard returns:

  • You are responsible for the cost of return shipping unless the return is due to our error
  • We recommend using a trackable shipping service and purchasing shipping insurance
  • You are responsible for the item until it reaches our facility
  • Please include your Return Authorization Number on the outside of the package

3.3 Return Address

All returns should be sent to:

krncuts.com Returns Department [Return Address] [City, State, ZIP Code]

4. REFUND PROCESS

4.1 Refund Timeline

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days
  • Credit will be automatically applied to your original payment method
  • Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

4.2 Refund Amount

Refunds will include:

  • The purchase price of the returned item(s)
  • Original shipping costs will be refunded only if the return is due to our error (damaged, defective, or incorrect item)

Refunds will not include:

  • Return shipping costs (unless the return is due to our error)
  • Gift wrapping fees or other special service fees

4.3 Partial Refunds

In some cases, partial refunds may be granted:

  • Items returned with signs of use or wear
  • Items returned without original packaging or missing accessories
  • Items that have been damaged due to customer handling

5. EXCHANGES

5.1 Exchange Process

If you wish to exchange an item for a different size, color, or product:

  1. Follow the standard return process
  2. Indicate in your return request email that you want an exchange
  3. Specify the item you would like to receive instead

5.2 Exchange Availability

Exchanges are subject to product availability. If the requested exchange item is unavailable, we will issue a refund according to our standard refund process.

6. DAMAGED OR DEFECTIVE ITEMS

6.1 Reporting Damaged Items

If you receive a damaged or defective item:

  1. Contact us at support@krncuts.com within 48 hours of delivery
  2. Include your order number and clear photos showing the damage or defect
  3. We will provide instructions for return or replacement

6.2 Refunds for Damaged Items

For damaged or defective items:

  • We will cover the cost of return shipping
  • A full refund will be issued, including original shipping costs
  • Alternatively, we can arrange for a replacement at no additional cost

7. LATE OR MISSING REFUNDS

7.1 Tracking Your Refund

If you haven't received your refund within the specified timeframe:

  1. Check your bank account or credit card statement
  2. Contact your bank or credit card company as it may take time for the refund to be officially posted
  3. If you've done the above and still haven't received your refund, contact us at support@krncuts.com

8. GIFT RETURNS

8.1 Gift Return Process

If the item was marked as a gift when purchased and shipped directly to you:

  1. You'll receive a gift credit for the value of your return
  2. The gift purchaser will not be notified of the return

8.2 Gift Receipt Returns

If you have a gift receipt:

  1. Follow the standard return process
  2. Include the gift receipt with your return
  3. You will receive store credit or an exchange of equal value

9. PROMOTIONAL ITEMS AND DISCOUNTS

9.1 Free Gifts with Purchase

If your order included a free promotional item:

  • The promotional item must also be returned if you return the qualifying purchased item
  • Failure to return the promotional item may result in the value of the promotional item being deducted from your refund

9.2 Discounted Items

Items purchased at a discount may be subject to different return conditions as specified at the time of purchase.

10. CANCELLATIONS

10.1 Order Cancellation

To cancel an order:

  1. Contact us immediately at support@krncuts.com
  2. Include your order number and request for cancellation
  3. If your order has not yet shipped, we will process your cancellation and issue a full refund
  4. If your order has already shipped, you will need to follow our return process

11. CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy regularly.

12. CONTACT INFORMATION

If you have any questions about our Refund Policy, please contact us:

Email: support@krncuts.com Phone: [Phone Number] Hours of Operation: [Business Hours]

krncuts.com Customer Service [Address] [City, State, ZIP Code]